Shipping Policy – Pahari Mata Creations Pvt. Ltd.

 

At Pahari Mata Creations Pvt. Ltd. we are committed to delivering your orders safely and on time. As many of our products are made-to-order or customized, shipping timelines may vary depending on the nature of the order. Please read our shipping policy carefully.

1. Order Processing Time

All orders are processed after confirmation of payment.

  • Standard products are processed within 2–4 working days.

  • Customized or bulk orders may require additional production time before dispatch.

  • Orders are not processed on Sundays or public holidays.

Once your order is ready, it will be handed over to our courier partner for delivery.

2. Shipping Timeline

  • Orders are typically delivered within 7 to 10 working days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier service availability, and unforeseen circumstances.

  • Remote or rural areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at the time of checkout.

  • Free shipping may be offered on selected products or promotional offers.

  • Any additional charges such as GST or other applicable taxes will be clearly mentioned during purchase.

4. Order Tracking

Once your order is shipped, you may receive a confirmation message via email or SMS with tracking details (if available).
You can use the tracking number provided to check the status of your shipment through the courier partner’s website.

5. Delivery Attempts

  • Courier partners will typically make multiple delivery attempts.

  • If the delivery fails due to incorrect address, unavailability of the recipient, or incorrect contact details, additional shipping charges may apply for re-dispatch.

  • Please ensure accurate shipping details at the time of placing your order.

6. Delays in Shipping

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • High order volumes

  • Custom production requirements

  • Logistics or courier issues

  • Natural calamities or unforeseen events

Pahari Mata Creations Pvt. Ltd. is not liable for delays caused by courier services or external circumstances beyond our control.

7. Damaged or Lost Shipments

If your package arrives damaged:

  • Please inform us within 48 hours of delivery.

  • Share clear photos or videos as proof of damage.

In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue at the earliest.

8. International Shipping (If Applicable)

Currently, shipping services may be limited to specific regions.
For international orders, additional shipping charges, customs duties, or taxes may apply and will be borne by the customer unless stated otherwise.

9. Contact for Shipping Queries

For any questions regarding shipping or delivery, please contact us at:

📧 pmcgroup.ecomm@gmail.com
📞 +91 82820 42745

We appreciate your trust in Pahari Mata Creations Pvt. Ltd. and strive to provide a smooth and reliable delivery experience.